FAQ/Contact
FREQUENTLY ASKED QUESTIONS
*If your question is not answered on our website, please contact us below.
BEFORE YOU ARRIVE:
Due to COVID-19, do I need to bring my own mask to wear at the farmstands and farm?
Keller's follows Illinois Department of Public Health and CDC guidelines. Currently, our guests are not required to wear a mask. Should that change, we will post notices at our locations and will update our website accordingly. Please check our Safety Plan if you have any questions about the current safety guidelines at Keller's Farmstand. Should the mask mandate be reinstated, you will need to bring your own mask that covers your mouth and nose to wear inside our farmstands.
Can I shop without a mask?
As of 2022, visitors at Keller's Farmstand are not required to wear a mask. However, we ask that you respect the social distance of others not in your party, especially if you are inside one of our greenhouses or farmstands.
What safety measures have you taken for COVID-19?
Please refer to our Safety Plan for details.
Do I need a reservation for fall activities on the Oswego farm?
You will need to make a reservation for the Fall Festivities/Farmland wristband activities. You DO NOT need a reservation for farmstand shopping, apple picking, or pumpkin picking.
During the summer, I earned a free Fall Festivities coupon from my local library. How do I use it?
Simply present the library coupon to the cashier at the ticket booth. If we are not at full capacity, we will hand you a free activity wristband. We are only accepting coupons issued during the current year.
When is your children's play area open?
Our play area is only open in the fall on Saturdays and Sundays, as well as Columbus Day. All farm visitors aged 5 and up (including adults) need to purchase a wristband to use the play area. For more information, please click on Saturday & Sunday Fall Festivities.
When do you offer the free wagon rides?
We offer the wagon rides in the fall on Saturdays, Sundays, and Columbus Day. See our Saturday & Sunday Festivities webpage for details.
Can I bring my pet to the farm or farmstands?
For the safety of customers and our animals on the farm, we do not allow pets.
Can I bring my own food to the farm?
No outside food, drinks, or coolers are allowed on our farm. On Saturdays and Sundays in the fall, our concession stands offer lots of options! For more information, please click on Saturday & Sunday Fall Festivities.
Can I bring my drone to your farm or farmstands?
No, our property is private.
Do you host birthday parties at your Oswego farm?
Please refer to our page called "Birthday Parties".
Do you give tours of your farm for schools or groups?
Sorry, but we do not offer tours anymore.
Do you host weddings?
No, but if you like our location, Northfork Farm (our neighbor) is located 1/2 mile east on Johnson Road. They host beautiful weddings!
I am a photographer. Can I do a photo shoot at your farm?
Please refer to our page called "Photography Permits".
How do I ask for a donation?
Please refer to our page called "Donation Requests".
WHILE YOU ARE HERE:
Can I smoke at your farm or farmstands?
Smoking and vaping (e-cigarettes) are not allowed. You are welcome to smoke in your car.
Is parking free during the fall activities?
Parking is ALWAYS free at Keller's Farmstand!
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, Apple Pay, and cash. We do not accept $100 bills.
Do you have a senior citizen discount?
Yes! Seniors who are 65 years old or older can receive a 10% discount on Tuesdays. It cannot be combined with other offers.
Do you have a military discount?
Yes! We give a 10% discount everyday to active-duty military personnel with a proper military ID. It cannot be combined with other offers.
Do you sell Keller's Farmstand gift cards?
Absolutely! You can purchase and redeem them at our Naperville, Oswego, and Plainfield farmstands.
TAKING US HOME:
How should I store my apples and pumpkins?
Store apples in as cool a location as possible (without freezing them). If refrigerating, you can keep them in the apple bag you used to pick them. The most important tip for pumpkin storage is to keep them dry. Any surface that is moist will rot the pumpkin from the bottom up. Never store apples and pumpkins together in the same location. Apples emit ethylene gas, which causes pumpkins to rot.
Do your donuts freeze well?
Yes, they freeze well! We suggest placing them in a sealable plastic bag. Double-bagging will reduce risk of freezer burn. Reheating: Remove donuts from plastic shell. Place on a microwave-safe plate. Microwave on HIGH. Microwaves can vary so please check donuts throughout reheating process. One donut - 7 to 10 seconds, 1/2 dozen - 1 minute & 15 seconds, one dozen - 2 minutes & 30 seconds. Our donuts taste great on cold, winter mornings so plan ahead by freezing them in the fall!
Can I freeze apple cider?
Yes! Remove about 8oz out of the gallon before freezing to allow for expansion.
How do I freeze your delicious fudge?
Place fudge tub in a sealable plastic bag and put in freezer. Easy!